Returns

If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

• All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
• Final Sale items include all Last Call sale items. 
• The merchandise must be in its original condition and unworn.  If shoes have any signs of damage they cannot be returned.
• Try your shoes on a carpeted surface. Once the shoe protective layer is removed, the shoes cannot be returned.
• We do not refund shipping charges.
• We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
• We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5-10 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

How to Return Merchandise

Your return or exchange will be processed within 3–5 business days of receipt. For returns, we will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the refund or exchange has been issued.

For exchanges please note on the enclosed packing slip what size you would like to exchange for and we will mail it to you free of charge pending inventory availability.

Tips on sending your return package:

To ensure a smooth return process, please pack the shoes carefully. We recommend placing layers of tissue paper between the pairs to prevent damage during transit. Returns that arrive damaged or scuffed due to inadequate packaging cannot be refunded. We also cannot accept returns that are not properly packaged in a box.

Something Bleu will cover the return shipping cost for one pair in its original box. For any additional pairs, we kindly ask that you cover the postage. Thank you for your understanding.

• Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
• No COD (Cash/Check on Delivery) packages will be accepted.
• Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging. Returns should only be returned back to us in the original box they arrived in or you will be charged the difference. 

Your return will be processed within 3-5 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Contact Us

If you have any questions or concerns, feel free to drop us a line.

Email: dicomeau@somethingbleushoes.com

Phone: (917)-438-8108

Customer Service Hours: 9:00am-5:00pm CST - Closed for all major US holidays

Thank you for visiting Something Bleu Shoes!